Confident AI adoption without the high profile failures
Avoid the $2million mistake
AI failures commonly cost a mid-size company over $2m
Directors and officers can be held personally liable for an AI failure
AI can make incorrect decisions that break the law or cause harm
AI failures damage reputations and disrupt businesses
Regulator fines can be up to $660,000 for an ordinary AI privacy breach
AI. Use responsibly.
Rogue AI wipes out businesses in nine seconds
Car rental businesses woke up to find thousands of vehicle reservations gone without a trace.
Overnight, an out-of-control AI system deleted all car rental bookings and past transactions in just nine seconds.
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No warning. Just a silent, automated command to bring businesses to their knees.
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It's the AI nightmare scenario made real.
An instant deletion.
AI operationalised discrimination in recruitment
Amazon, Workday and iTutor Group all fought costly legal battles over AI recruitment tools that discriminated against job applicants.
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In all cases, the AI systems relied on flawed hiring patterns in historical data to illegally filter applicants, automatically favouring some demographic groups over others.
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The computer system didn't just reflect past bias, it operationalised it, making discrimination faster, cheaper, and far harder to detect.
Robo-debt: algorithmic failures at scale
Mary, a 68 y.o. pensioner took a casual Christmas job. The computer incorrectly annualised her seasonal income and issued her a debt notice.
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A computer system built on flawed assumptions to recover alleged welfare over-payments issued 470,000 incorrect debt notices.
Management believed the computer was right and nobody was able to challenge it.
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A $2 billion mistake.
You can't expect AI to fix:
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Years of unfettered document and data accumulation,
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Poor business processes,
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Ageing systems and
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Operating knowledge inside people's heads.
Transform your AI Governance today
Empower your team with Australia's AI Governance Standard
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Embed Australia's AI Governance framework in your operations
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Establish ownership and accountability across the AI lifecycle
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Build inventories of AI tooling and AI use cases
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Ensure human involvement for high-risk decisions and accountability
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Educate staff on AI use, misuse, limitations and secure practices
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Prevent the high-profile failure and avoid the $2m mistake
A Trusted Partner
Together we can navigate the complexities of AI compliance.
We take on the boring regulatory stuff so you can focus on the important things.
Here's how we partner with companies:
Junelle R, CEO
Bruce's team gave us a much deeper understanding of what should be looking for and questions we should be asking when buying the software. He helped us see where the issues were. We are not an expert in everything. It was important to have due diligence around the contracts to give us the comfort that we knew what we were buying, explain the “fine print” and avoid unnecessary and excessive costs down the track once we were “on the hook”. I would highly recommend speaking to Bruce and his team if you are looking at new software. If we had of done that the first time around we would have saved a lot of time and a lot of money.
Mark P, Superintendent, HR
Bruce's team delivered everything they said they would. Their program of discovery and implementation unfolded as expected and we’ve now past the critical mass for positive change. Two things stood out for me. I found their consultants we worked with particularly resilient in the face of serious behavioural issues and they are the most accessible consultants I have worked with. They worked with us on our timeline and fitted into our windows. We are very happy with the outcome. I highly recommend Bruce's team for similar situations.
Sue B, GM Strategy & Comms
Bruce shared his expertise and
knowledge over monthly, two-hour
workshops covering topics such as
leadership, people management,
strategic planning, information
and knowledge, and customer
and market focus.
SMRC is very thankful to Bruce for
his professional and passionate
commitment to empowering our
future leaders.